Privacy Policy

 

This Privacy Policy explains how Ilya Remodeling LLC collects, uses, protects, and handles personal information submitted through our website and service request forms.

By using our website or submitting a service request, you agree to the practices described in this Privacy Policy.

Ilya Remodeling LLC


306 S New St Ste 110
Bethlehem, PA 18015


Website: https://ilyaremodeling.com/
Email: hi@ilyaremodeling.com

In this Privacy Policy, “Company,” “we,” “us,” and “our” refer to Ilya Remodeling LLC. “You” and “your” refer to the person using our website or submitting information to us.

 

We may collect information that you voluntarily provide when you contact us, submit a service request, request a quote, schedule an appointment, or communicate with us.

This information may include:

Name
Phone number
Email address
Service address or project location
City, state, and ZIP code
Project details or remodeling request information
Photos, files, or other information you choose to submit
Communication preferences
Appointment or scheduling information

We may also collect basic website usage information automatically, such as:

IP address
Browser type
Device type
Pages visited
Date and time of visit
General website activity information

This information helps us operate, secure, and improve our website.

 

We use the information we collect only for business and service-related purposes, including:

To respond to your remodeling service request
To contact you about your project or estimate
To schedule appointments
To send appointment reminders
To request missing project details
To prepare or follow up on quotes
To provide customer support
To communicate about active or requested remodeling services
To maintain records related to your request or project
To improve our website, services, and customer experience
To protect our website, business, customers, and systems
To comply with applicable legal obligations

We do not use your personal information for third-party marketing, lead resale, or unrelated promotional offers.

 

If you provide your mobile phone number and separately consent to receive text messages from Ilya Remodeling LLC, we may send you transactional and service-related text messages about your remodeling service request.

SMS messages may include:

Service request confirmations
Appointment scheduling messages
Appointment reminders
Quote follow-up messages
Requests for missing project details
Project updates
Customer support messages

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP.

Consent to receive SMS messages is not required to purchase services from Ilya Remodeling LLC.

Entering a phone number on our website does not by itself provide consent to receive SMS messages. SMS consent is collected separately through an optional checkbox that is unchecked by default.

 

Ilya Remodeling LLC does not sell, rent, trade, or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties, affiliates, business partners, lead generators, or outside organizations for marketing or promotional purposes.

All categories of data use described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties, except as necessary to provide SMS services on behalf of Ilya Remodeling LLC, comply with applicable law, or protect the rights, safety, and security of the Company, our customers, or the public.

 

Ilya Remodeling LLC does not sell, rent, trade, or share your personal information for third-party marketing, advertising, lead generation, or promotional purposes.

We do not share your personal information with affiliates or business partners for their own marketing or promotional use.

We only use your information to provide, manage, support, and improve our own remodeling services and customer communications.

 

We may use trusted service providers to help operate our website, communications, scheduling, customer support, hosting, security, or related business systems.

These service providers are only permitted to process information as needed to provide services on behalf of Ilya Remodeling LLC. They are not permitted to use your personal information, mobile phone number, or SMS consent for their own marketing or promotional purposes.

 

Our website may use cookies or similar technologies to help the website function properly, improve user experience, understand website activity, and maintain security.

Cookies are small files stored on your device. You can choose to disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

We may use:

Essential cookies needed for website operation
Preference cookies that remember certain choices
Analytics or performance tools that help us understand website usage

We do not use cookies to sell your information or share your mobile information for third-party marketing.

 

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be 100% secure. We cannot guarantee absolute security, but we work to use reasonable safeguards appropriate for the type of information collected.

 

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Responding to service requests
Managing appointments and customer communications
Maintaining business records
Resolving disputes
Complying with legal, tax, accounting, or regulatory obligations
Protecting our business, customers, and rights

When information is no longer needed, we may delete, archive, or securely retain it as required by law or legitimate business needs.

 

You may contact us to request access to, correction of, or deletion of personal information you have provided to us.

You may also opt out of SMS messages at any time by replying STOP.

To request help by text, reply HELP.

To contact us directly about privacy questions or requests, email us at hi@ilyaremodeling.com.

Please note that we may need to retain certain information when required by law, for legitimate business records, to complete an active service request, or to protect our legal rights.

 

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that information from a child under 13 has been submitted to us, we will take reasonable steps to delete it.

 

Our website may contain links to other websites that are not operated by Ilya Remodeling LLC.

We are not responsible for the privacy practices, content, or policies of third-party websites. If you visit another website, you should review that website’s privacy policy.

 

We may disclose information if required to do so by law, court order, legal process, or government request.

We may also disclose information when we believe it is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of Ilya Remodeling LLC
Prevent or investigate possible wrongdoing
Protect the safety of customers, users, the public, or our business
Protect against legal liability

 

We may update this Privacy Policy from time to time.

When we update it, we will revise the “Last updated” date at the top of this page. Changes are effective when posted on this page.

You are encouraged to review this Privacy Policy periodically.

 

If you have questions about this Privacy Policy or how your information is handled, contact us:

Ilya Remodeling LLC


306 S New St Ste 110
Bethlehem, PA 18015


Email: hi@ilyaremodeling.com


Website: https://ilyaremodeling.com/